REFUND POLICY

Last updated: 13 November 2026

At Owen Damato, all products are delivered digitally. This Refund Policy explains when refunds may or may not be available for purchases made through our online store.

1. Digital Products – All Sales Final

All products sold through this store, including Lightroom presets, preset collections, masking tools, XMP files and associated digital resources, are delivered electronically.

Due to the nature of digital products, purchases are generally non-refundable once the digital content has been made available to the customer, provided the customer has expressly consented to immediate delivery and acknowledged the loss of their right of withdrawal before completing the purchase.

By completing a purchase and providing the required consent at checkout, customers acknowledge these conditions.

2. Change of Mind

We do not offer refunds for:

• Changing your mind after purchasing.

• Purchasing the wrong preset collection.

• Accidentally purchasing a product you already own.

• Deciding that a product is no longer required.

• Not achieving the exact editing results shown in product previews.

• Personal preferences regarding the appearance or style of a preset.

We encourage customers to carefully review product descriptions, previews and compatibility information before purchasing.

3. Faulty or Incorrect Digital Products

Customer satisfaction and product functionality are important to us.

If you experience any of the following issues, please contact us:

• Corrupted or defective files.

• Missing files from a purchased collection.

• Incorrect products delivered.

• Download links that do not work.

• Products that do not match their advertised description.

• Technical issues preventing access to purchased content.

We will investigate the issue and, where appropriate, provide replacement files, a new download link or technical assistance.

If the issue cannot be resolved in accordance with applicable consumer protection legislation, you may be entitled to an appropriate price reduction or refund.

4. Software Compatibility

Our products are designed for compatible versions of Adobe Lightroom, as indicated on the relevant product pages.

Customers are responsible for checking compatibility before purchasing.

We cannot guarantee compatibility with unsupported software, outdated versions or third-party applications.

Differences in editing results caused by camera equipment, lighting conditions, exposure or individual editing preferences do not constitute a product defect.

This does not affect your statutory rights where a product fails to meet its advertised characteristics or applicable legal requirements.

5. Refund Eligibility and Consumer Rights

For digital content supplied immediately after purchase, the right of withdrawal may be lost once delivery begins, provided that:

• The customer has expressly requested or consented to immediate supply.

• The customer has acknowledged losing their right of withdrawal.

• The required confirmation has been provided.

If these conditions have not been fulfilled, or if the digital content has not yet been supplied, applicable statutory withdrawal rights may still apply.

Nothing in this policy excludes or limits any mandatory consumer rights under Maltese or applicable EU legislation.

6. How to Request Assistance or a Refund

If you experience a problem with your purchase, please contact:

Email: info@owendamatophotography.com

Please include:

• Your order number.

• The email address used during checkout.

• A description of the issue.

• Screenshots or other relevant evidence, where applicable.

We aim to review all requests and respond as soon as reasonably possible.

Where a refund is legally due, it will be processed in accordance with applicable legislation, using the original payment method where required.

7. Contact Information

Owen Damato
Self-employed Photographer & Digital Creator

7, Rondor, Ciantar Street,
Żurrieq, Malta

Email: info@owendamatophotography.com

This Refund Policy is governed by the laws of Malta, without prejudice to mandatory consumer protection provisions applicable in the customer's country of residence.